RETURNS/ REFUNDS /EXCHANGE
“We are here to service you. If in any case you find a difficulty call us in Toll free number
or write a mail in contact page” -bontechstore.com team.
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we
can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you
received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to
our error, Any item that is returned more than 7 days after delivery
Reverse pickup option is not applicable in certain region; Our customer service will get in
touch with you to guide on how to return the goods. Either it can be handed over to any
of the nearby store or it can be couriered back to ‘Online department, bontechstore.com
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that
we have received your returned item. We will also notify you of the approval or rejection
of your refund.
If you are approved, then your refund will be processed, and a credit will automatically
be applied to your credit card or original method of payment, within 3 working days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is
officially posted. Next contact your bank. There is often some processing time before a
refund is posted. If you’ve done all of this and you still have not received your refund yet,
please contact us at [email protected] or in the Toll Free number.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for
the same item, send us an email at [email protected] and send your
item to: bontechstore. New Delhi
If the item was marked as a gift when purchased and shipped directly to you, you’ll
receive a gift credit for the value of your return. Once the returned item is received, a gift
certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order
shipped to themselves to give to you later, we will send a refund to the gift giver and he
will find out about your return.
To return your product, you should mail your product to: bontechstore
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping
will be deducted from your refund. However we refund your return shipping cost on
request and approval from our executive in such case ‘We refund the packing and
courier charges to the customer via loyalty points or PayTM.’
Depending on where you live, the time it may take for your exchanged product to reach
you, may vary.